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HOW DO I CONTACT CUSTOMER SERVICE?
Visit our Customer Service Page HERE.
I FORGOT MY PASSWORD, WHAT DO I DO?
Follow the link to our ‘RESET PASSWORD’ page and submit your email address. A link to create a new password will arrive via email shortly.
I WANT AN ITEM THAT IS OUT OF STOCK, WHAT CAN I DO?
If an item you want is out of stock please feel free to contact us at firstname.lastname@example.org We will let you know when the item will be back in stock, or find a stockist for you who does.
HOW WILL I KNOW IF THE GARMENT WILL FIT ME?
Please review our Fit Guides HERE
WHAT PAYMENT METHODS DO YOU EXCEPT?
At this time we accept all major debit/credit cards including MasterCard, Eurocard, Visa, Amex, Diners, and Discover.
WHAT’S MY ORDER STATUS?
To check your order status login to your account HERE.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Unfortunately, we cannot change the color/size of the items to an existing order. Please place a new order for the item contact us immediately at email@example.com for details as to how to proceed.
I FORGOT TO ADD AN ITEM TO MY ORDER, CAN I MAKE A CHANGE BEFORE IT SHIPS?
Unfortunately, we cannot add items to an existing order. Please place a new order for the item contact us immediately at firstname.lastname@example.org for details as to how to proceed.
HOW DO I CANCEL MY ORDER?
If you need to cancel your order, please contact us immediately at email@example.com. Ensure the subject line has your order number and “Cancel Order” in it.
WHAT IS YOUR RETURN POLICY?
You can view our Return Policy HERE
CAN I EXCHANGE MY ORDER?
You can view our Exchange Policy HERE
WHEN WILL I RECEIVE MY REFUND?
As soon as your return is received a refund will be issued within 24 hours. Depending on your bank, it may take the refund 2-14 days to post.
DO YOU OFFER ANY DISCOUNTS FOR FITNESS INSTRUCTORS?
While we do not offer outright discounts for fitness instructors, we do encourage you to apply for our Ambassador program. Click HERE for more information.
MY FAVORITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?
If the style/size you are looking for is showing as sold out, please contact us at firstname.lastname@example.org so that we can notify you when we get more stock. If that style is no longer being produced, our Customer Service representative will let you know!
WHEN IS YOUR NEXT SEASON COMING OUT?
We create two collections per year: Spring/Summer and Fall/Winter. For the inside scoop, sign-up for our W.I.T.H. newsletter to hear about exclusive news and releases. Go to our homepage, scroll to the bottom and enter your email address.
CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?
All sale items are final sale and cannot be returned.