RETURN POLICY

If for any reason, you are not completely satisfied with your purchase, you may return new unused merchandise with the intact original packaging. Refunds will apply to purchases inside the 30 day window. For items returned between 30-60 days, a store credit will be offered. If the time window surpasses the 60 day-period, no refunds nor store credits will be applicable.

We offer FREE RETURNS for online store credit. We also take care of returns for a refund to your original method of payment (ie. credit card) once we have received the original garment(s). Return shipping will be deducted from the amount of your refund. If the reason for your return is a result of our error (e.g. wrong size, wrong color, defective merchandise etc.), we will cover the return shipping.

You may follow the next, simple steps to start processing your return:

• Send us an email at customerservice@wearittoheart.com

• Please share the following details: 

              - Order Number

              - Item Description (>Example; Order #0000 Leopard high wasted leggings XS)

    • Your opinion is important to us, so please briefly describe the reason for your return.

    Once we review your case a prepaid shipping label will be sent to you

    We prefer that items are returned to us via our own service so that they are protected and insured. However, if you wish to return the items using your own method of shipment please send your purchase to the following address:

    WEAR IT TO HEART

    610 S MAIN ST #635,
    LOS ANGELES, CA 90014

    All returns must be made within 30-days from the shipped date with original price tags attached and they must be inside their polybag. Shipping and handling costs are non-refundable.

    Every shipment must be returned using a separate mailing label.

    All sale Items are final sale, returns and exchanges will not be applicable.

    Any merchandise returned missing hang tags; in a dirty, worn or poor condition; or without any Return Authorization cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.

    NOTE: Each return mailing label is uniquely assigned to a specific return. In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box.

    EXTENDED HOLIDAY RETURN POLICY

    Items bought during December holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.

    Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant or Amazon error.

    EXCHANGE POLICY

    If you would like to make an exchange, please email customerservice@wearittoheart.com, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue an exchange Authorization # and a UPS return shipping label. Please follow return instructions and do not send back without receiving shipping instructions.

          • Send us an email at customerservice@wearittoheart.com
          • Please share the following details:

                         - Order Number
                         - Original Item(s) description(s) (Example; Order #0000 Leopard high wasted leggings XS)
                         - Specify the garment(s) you want to receive instead of the original item(s) (Example; Leopard high wasted leggings S)
                         - Briefly describe the reason for your exchange
                         - Shipping address for your exchange

    Once we review your case, a prepaid shipping label will be sent to you. Once we have received the original garment, we will send the exchange to the shipping address you’ve provided.

    Returns and exchanges cannot be processed over the phone.

     

    PRICE ADJUSTMENT

    If your exchange has a higher value than the previous garment, you will be able to match the new price with another payment method (ie. credit card). If the price of the new garment is lower than the one from the original garment, the remaining balance will be left as store credit, accredited to the user who made the purchase.

     

    STORE CREDIT

    Store Credit can only be used online at our website, www.wearittoheart.com. It cannot be transferred to another person. Also, it may not be purchased and is only provided when previously purchased items have been returned.
    Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit is provided in U.S. Dollars and it never expires.